Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging.

To initiate a return, please contact us at info@vika.com.au. Once your return is approved, you will need to organise and cover the cost of shipping the item back to us. Items sent back to us without first requesting a return will not be accepted.

Refunds will be processed to your original payment method once the return is received and inspected. Please note that it may take some time for your bank or credit card company to process and post the refund. 

Sale Items — Final Sale All sale items are final sale and cannot be returned or refunded for change of mind, incorrect size, or preference.

This exclusion does not affect your rights under Australian Consumer Law where an item is faulty, damaged, incorrectly supplied, or otherwise does not meet your consumer guarantees.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, we will process the exchange product for you. Please note that customers are responsible for covering the cost of shipping for the exchanged item. 

If you have any questions, please contact us at info@vika.com.au.